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I can't start my task

Every time I click to start my task, a "creat subtitles" (as the picture below shows)window jumps out, then I click  "continue", it suddenly loses connection to the Internet. Is there a problem that I can't connect to the website?

1 Comment

This is an issue that I cannot reproduce while impersonating you on my computer--after a click on 'Continue', the translation dialog loads nicely.

Two questions to help identify the issue:

1. Are you able to open a translation dialog in your browser at all? For example, at this URL http://www.amara.org/en/onsite_widget/?config=%7B%22videoID%22%3A%22GAV1Sy5xcWtR%22%2C%22videoURL%22%3A%22http%3A%2F%2Fvimeo.com%2F31100214%22%2C%22effectiveVideoURL%22%3A%22http%3A%2F%2Fvimeo.com%2F31100214%22%2C%22languageCode%22%3A%22zh-cn%22%2C%22originalLanguageCode%22%3Anull%2C%22subLanguagePK%22%3Anull%2C%22baseLanguageCode%22%3A%22en%22%7D ?

2. If the answer to p.1 is yes, that dialog does open for you, then will the problem with your task persist after you clean the browser cache (CTRL+SHIFT+DELETE on most OS and browsers) and force reload the page (CTRL+F5 or CTRL+R)?

 

Please let me know if nothing works and the task still wouldn't start.


Best,


Margarita Shamraeva

Amara.org

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